UENO ZOOLOGICAL GARDENS

日本語 / English

Ueno Zoo will end admission with numbered tickets by May 22 (Sun).
From May 24th (Tue), reservations of numbered tickets are not required anymore.

■Online tickets for after Saturday, May 28
・After Saturday, May 28, you can use the online ticket service as prepaid admission tickets for designated date.
・Every Saturday at 9:00 am "an entry period from Saturday of the following week to Friday of the following week" will be on sale as routine schedule.

Please check the Ueno Zoo website for further information upon the operation, and the operation of the lottery of the mother and cub panda viewing.
 

[UENO ZOOLOGICAL GARDENS]
Purchase the online tickets by credit card payment.

  • You can purchase the online tickets [date stipulated] by credit card payment.
  • Online tickets are available for free online starting every Saturday at 9:00 am for next week from the following Saturday through Friday.

Information

Hours 9:30 - 17:00 (Last admittance: 16:00)
Closed Monday

For more information, please refer to the UENO ZOOLOGICAL GARDENS website.

Please note

An "Reservation Confirmation Email" will be sent after you complete your purchase. Please ensure you can receive emails from etix.com.
The meeting place:Main gate(5 minutes' walk from JR Ueno Station Park Exit.) ・Benten gate(4 minutes’walk from Keisei Ueno Station.)
Bring this online ticket (QR code) and photo ID, such as a driver's license or passport. This online ticket and photo ID will be checked at the meeting place.
This ticket (QR code) is only valid for one person for the date stipulated.
If you are unable to visit, please complete cancel request by using cancellation form by 9:30 am on the day of your visit. You cannot change the visit date.
The entrance closes at 4 pm. You cannot enter the zoo after 4 pm.
Resale of this ticket for commercial purpose is prohibited.
Some animals may not be exhibited depending on their physical conditions or weather conditions.
Regarding taking pictures of the giant pandas (Please read this!)
Panda Forest in West Garden:
Mother and Cub Giant Panda Viewing (Shin Shin , Xiao Xiao, Lei Lei)
Those who wish to view the Mother and Cub Giant Panda must apply through a special website.
Please visit the Mother and Cub Giant Panda Viewing Lottery Website to apply.
 

Payment Method
(For admission tickets)

  • Pay by Credit Card

  • VISA / MASTER CARD / JCB

Note:Credit Card Billing Statement will be recorded as "TOKYO ZOO ONLINE TICKET".

Admission Method

  • Show Ticket on Smartphone

    Show QR code on confirmation page after reservation or use the link received in your reservation confirmation email.
    One QR code will be displayed per person for each ticket.
    Please ensure your phone has enough battery on the day of visit.
  • Print At Home

    Print out ticket on confirmation page after reservation or print out later from the link received in your reservation confirmation email.
    One ticket will be issued per person.
    Print out ticket on A4 or Letter size paper.
    Please confirm that the QR code and serial number are printed clearly on your ticket.

About cancel

If you wish to cancel due to your circumstances, please complete the cancellation form below.

  • Caution
    Cancel request will be accepted until 9:30 am on the day of your visit. Cancel request after the acceptance period cannot be accepted.
    Please ensure you can receive emails from "ticket.e-tix.jp@etix.com" "support@etix.com".
    There is no cancellation fee.
    Cancellation is applicable on each order level. If you order multiple tickets with one order, all tickets will be cancelled.
    Please note that cancelling the cancel request is not possible.
    If you cancel paid admission ticket, the ticket fees will be refunded through your credit card.
  • Cancellation procedure
    (1) Enter the "email address" used when applying for the numbered ticket and "order number" on the cancellation form.
    (2) "Self-Service refund confirmation" email will be sent. *The cancellation procedure has not been completed yet.
    (3) Open the URL delivered in the "Self-Service refund confirmation".
    (4) The order details to cancel will be displayed.
    (5) After confirming the details of the order, submit cancel.
    (6) Confirmation page will be displayed, the cancellation procedure is complete. "Cancel Confirmation" email will be sent.

Click here for cancellation form

Notice

  • Please review carefully your ticket selection and billing information entered before submitting your order.
  • If the "Purchase Online Tickets" button are not displayed after the on-sale period start time, please refresh the page or clear your browser’s cache (temporary Internet file) and open the Online Tickets page again.
  • Please complete your reservation within 15 minutes from displaying the Review Your Selection page. Please note that after 15 minutes your reservation will time-out and selected tickets will go back to inventory.
  • Please do not use multiple windows to process the reservation, or click on your browser’s back button. It may not process correctly.
  • A link to display your ticket will be emailed to you after reservation. Please add "ticket.e-tix.jp@etix.com" to your address book to ensure it gets delivered.

  • *QR Code is a registered trademark of DENSO WAVE