If you wish to cancel due to your circumstances, please complete the cancellation form below.
- Cancellation will be accepted until 9:00 am on the day of your visit. Cancel request after the acceptance period cannot be accepted.
- Please ensure you can receive emails from「ticket.e-tix.jp＠etix.com」「support＠etix.com」
- Cancellation is applicable on each order level. If you order multiple tickets with one order, all tickets will be cancelled.
- Please note that cancelling the cancel request is not possible.
- If you cancel paid admission ticket, the ticket fees will be refunded through your credit card.
- Cancellation procedure
- （1）Enter the "email address" used when applying for the numbered ticket and "order number" on the cancellation form.
- （2）"Self-Service refund confirmation" email will be sent.※The cancellation procedure has not been completed yet.
- （3）Open the URL delivered in the "Self-Service refund confirmation".
- （4）The order details to cancel will be displayed.
- （5）After confirming the details of the order, submit cancel.
- （6）Confirmation page will be displayed, the cancellation procedure is complete. "Cancel Confirmation" email will be sent.
Click here for cancellation form