世界が認めるオンラインチケットシステム

Q&A -Frequently Asked Questions-

Payment　|　Purchase Confirmation　|　Show Ticket on Smartphone　|　Print At Home　|　Cancel Policy　|　Email Support

  1. Can I select payment method?

    • Available payment method is pay by credit card only.

  2. What's the available credit card type?

    • You can use VISA / MasterCard / JCB.

  3. When is the credit withdrawal date?

    • The credit withdrawal date is depend on credit card company’ billing cycle.
      Please contact credit card company directly for the further information.

  4. Can I select the number of payments for the credit card payment?

    • General rule is single payment. However, it may change depend on your contract of credit card company.
      Please contact credit card company directly for the further information.

  5. How does it describe the abstract on credit card statement?

    • Credit Card Billing Statement will be recorded as "GIANTS ONLINE TICKET".

  1. I clicked on the purchase button but I'm not sure if the order is completed or not.

    • Once order is completed, you will receive Order Confirmation Email in response.
      Please confirm your mail box. If you do not have the order confirmation email received,
      please contact our Email Support for the further assistance.

  1. I don’t know how and where can I view my ticket?

    • Please use “View Your Ticket Link” in order confirmation email. If you have not received order confirmation email then please request resend order confirmation email from Email Support.

  2. Is this ticket QR code actual admission ticket or voucher?

    • It is actual ticket for admission. No need of any exchange onsite.
      You can enter the event just showing the ticket QR code on smartphone at entrance gate.

  3. How can I enter the event with this ticket QR code?

    • Please show your ticket QR code on your smartphone at entrance gate. A gate staff will be scanning your ticket QR code then you can enter the event.

  4. My phone ran out of battery. Can I still enter the event?

    • Ticket is required for admission. Please check your phone has enough battery charged on the day of visit.

  5. There is a crack on my smartphone display. Can I still enter the event?

    • As long as you have ticket QR code or serial numbers on your smartphone then there is no problem with admission.

  6. What should I do if I buy multiple tickets for my party with my smartphone?

    • If you purchased tickets for your party with your smartphone, you can show all tickets on your smartphone and everyone can enter the event together.
      If your party is attending separately then please forward your order confirmation email to your party. He or she can still view tickets on his or her smartphone by using “View Your Ticket Link” stated in the order confirmation email.
      If you do not have the order confirmation email received,
      please contact our Email Support for the further assistance.

  1. Is it OK to print out ticket in black and white?

    • There is no rule of print color. Black and white is valid to use.

  2. Ticket's print quality is not good but can I still enter the stadium?

    • There is no problem with admission, as long as the QR code or serial number is printed clearly.

  3. There are some parts won't print on the ticket. What should I do?

    • If the ticket image is displayed on browser correctly,
      there may be a clogging problem with printer or black toner is empty.
      Please check the print head or black toner. Also, there is no problem with admission,
      as long as the QR code or serial number is printed clearly.

  4. How can I reprint ticket?

    • Please use the URL delivered in the order confirmation email.

  5. Is printed ticket actual admission ticket or voucher?

    • The printed ticket is actual ticket to admission. No need of any exchange onsite.
      You can enter the stadium just showing the printed ticket.

  6. The ticket has purchaser name printed. Is it ok to other people use?

    • Ticket can be used by other people even the purchaser name is printed on the ticket.

  1. Is cancel or change available for online ticket?

    • Please note that online ticket is noncancelable once it's purchased.

Email Support

  • Email Support If you need more help, please contact our Email Support for the further assistance.
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