世界が認めるオンラインチケットシステム

Q&A -Frequently Asked Questions-

  1. Can I select payment method?

    • Available payment method is pay by credit card only.
  2. What's the available credit card type?

    • You can use VISA / MasterCard / JCB.
  3. When is the credit withdrawal date?

    • The credit withdrawal date is depend on credit card company’ billing cycle.
      Please contact credit card company directly for the further information.
  4. Can I select the number of payments for the credit card payment?

    • General rule is single payment. However, it may change depend on your contract of credit card company.
      Please contact credit card company directly for the further information.
  5. How does it describe the abstract on credit card statement?

    • Credit Card Billing Statement will be recorded as "TICKET GIANTS".
  1. I clicked on the purchase button but I'm not sure if the order is completed or not.

    • Once order is completed, you will receive Order Confirmation Email in response.
      Please confirm your mail box. If you do not have the order confirmation email received,
      please contact our Email Support for the further assistance.
  1. Is it OK to print out ticket in black and white?

    • There is no rule of print color. Black and white is valid to use.
  2. Ticket's print quality is not good but can I still enter the stadium?

    • There is no problem with admission, as long as the barcode or serial number is printed clearly.
  3. There are some parts won't print on the ticket. What should I do?

    • If the ticket image is displayed on browser correctly,
      there may be a clogging problem with printer or black toner is empty.
      Please check the print head or black toner. Also, there is no problem with admission,
      as long as the barcode or serial number is printed clearly.
  4. How can I reprint ticket?

    • Please use the reprint ticket information (Reprint URL, User ID, and Password) stated in the order confirmation email.
  5. Is printed ticket actual admission ticket or voucher?

    • The printed ticket is actual ticket to admission. No need of any exchange onsite.
      You can enter the stadium just showing the printed ticket.
  6. The ticket has purchaser name printed. Is it ok to other people use?

    • Ticket can be used by other people even the purchaser name is printed on the ticket.
  1. Is cancel or change available for online ticket?

    • Please note that online ticket is noncancelable once it's purchased.

Email Support

  • Email Support If you need more help, please contact our Email Support for the further assistance.
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